FAQ

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Answers to Common Questions

Yes, most webmasters will be familiar with the industry leading cPanel, which is integrated with our user interface. With a convenient but secure log in, you’ll have access to domain registrations, hosting features such as a file manager, DNS settings and SSL certificates

Yes, you’ll have complete control over your account. The ability to install software is just one of the many things you’ll be able to do when you sign up with Layer Webhost! If you choose to utilize software that didn’t come with your hosting plan, we will not be able guarantee that it will work. Our technical support staff also may not be able to provide support for third-party software. Thankfully, because we support languages such as Perl, PHP, MySQL, you’ll be hard pressed to find a software that you cannot install on our servers. Lastly, we’re also updating and adding software applications that will be automatically installed through the cPanel at your convenience.

In name-based hosting, your site will share an IP address with other sites hosted on the server. Traffic is then routed to the various sites by looking at the ‘host headers’. On the other hand, if you have an IP-based hosting account, you’ll enjoy an IP address that is unique to you. The advantages of IP-based hosting are as follows: 1) You can use your own domain name and unique SSL certificate for SSL access. 2) You’ll be able to offer anonymous file sharing to your visitors via FTP 3) You’ll be able to run scripts and software requiring unique IPs. If you’d like to upgrade from name-based to IP-based hosting, you can do it anytime for a nominal fee of $2 per month.

Yes. Checking disk space and bandwidth usage is made easy through modules in cPanel.

We don’t sell bandwidth per se, but you can upgrade to a plan that provides larger bandwidth. The plan upgrades option can be found within the client area of your control panel. The cost will thus depend on which plan you're upgrading to. This allows for your to scale your bandwidth as your needs change.

You can easily upgrade your plan at anytime through the client area in your control panel without incurring any fees. You only need to pay the difference between your current and new accounts.

You may transfer files to the web server via two methods: 1) By using a File Transfer Protocol (FTP) client, or 2) through the browser-based File Manager found in your account’s control panel. If you need help choosing internet software used for protocols such as FTP, SSH, or mail, then take a look at the ZDNet Software Library. ZDNet Software Library provides ratings and reviews for the latest Internet applications to help users choose the application that best suits their requirements. Unfamiliar with FTP? Look online for a beginner FTP tutorial our use our browser-based File Manager that makes uploading files as easy as moving files on your desktop.

Your website will be entirely under your control. This means that you’ll have unfettered access to your files and web pages 24/7. Use FTP or our File Manager to upload files, or just update and maintain your pages as and when you need to.

Yes. After registering your domain name through Layer Webhost, it will belong entirely to you. You have complete control over it and can even move it to a different hosting provider in the future with no restrictions.

After registering or transferring your domain name, you’ll need to wait 12-24 hours for it to become active. This is because internet providers must update their DNS records to incorporate the site's new location.

While transferring your domain to Layer Webhost happens instantly, you’ll have to change your DNS configuration to point to our name servers. In such instances, you might experience downtime of 24-48 hours.

It takes roughly 24-48 hours after you configure your DNS settings to point to our nameservers. This is the time taken for changes to propagate through the internet. Do note that your site will likely experience downtime while the changes are taking effect.

Yes, all our hosting plans except the Starter plan allow you to have multiple domain names pointing to your current account. There’s no restriction on how you point your domain names. For example, you can point different domain names to a single directory (e.g. domain.com and domain.net both point to /directory/). Or you could point multiple domains to their own separate sites and directories (e.g. domain1.com to /domain1directory/, domain2.com to /domain2directory/).

ICANN stands for The Internet Corporation for Assigned Names and Numbers, which is a non-profit that oversees the allocation of IP addresses, assigning protocol parameter, domain name system management, and other root server system management functions – tasks that were previously undertaken by multiple entities.

Yes, both http://www.your-domain.com or http://your-domain.com is will work, entering one will usually redirect to your preferred version.