Frequently Asked Questions

Answers to Common Questions

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General Web Hosting

Yes, Layer Webhost features an enhanced user interface that is fully integrated with cPanel. Our single-sign on control panel gives you access to domain registrations, SSL certificates, and other hosting account features. Our hosting accounts feature cPanel which is the industry leading control panel and provides a rich online environment from where you can manage your web hosting..
Yes. You have complete control over all aspects of your account, including the installation of software. If you install software not included in your hosting plan, we cannot guarantee its functionality and it will not be supported by our technical support staff. However, because we offer support for Perl, PHP, MySQL, and other programming languages, you have very few limitations when it comes to which software you can install. Finally, Layer Webhost is constantly adding new and exciting software applications that can be installed automatically through the control panel at any time.
Name-based hosting is when hosting sites share a single IP address, with site traffic directed by the server to the appropriate hosting account by examining 'host headers'. IP-based hosting accounts come with a unique IP address that is not shared with anyone else. At any time, for an additional $2 per month, you can convert a name-based account to an IP based account. Some of the features that require IP based hosting are: (1) Purchasing your own SSL certificate and using your own domain name for SSL access (secure socket layer).(2) Anonymous FTP (file sharing) for your visitors is not possible under name-based hosting.(3) Running scripts or software that requires a unique IP.
Yes. You may monitor disk space and bandwidth usage from within your cPanel control panel.
If you need additional bandwidth for your account you will need to upgrade to a larger plan. You can upgrade to a larger plan through your control panel at clientarea. The cost will depend upon the plan you select. You can also log into your control panel at any time to view your current bandwidth usage statistics..
Yes. You can upgrade your account at anytime. You will pay the difference between your current account and your new account. There are no extra fees involved in upgrading. You can upgrade your account by logging into clientarea.
Files must be transferred to the Web server via File Transport Protocol (FTP) or your account's Web-based File Manager. If you need FTP, SSH, mail, or other Internet software, visit ZDNet Software Library. ZDNet Software Library is a source for the latest Internet applications with ratings and reviews to help you decide which application is best suited for your needs. An FTP tutorial is also available for beginner users who may not be familiar with FTP. We also provide a Web-based File Manager to make it even easier for you to upload your files.
You have unlimited access via FTP and the Web-based File Manager 24 hours per day, 7 days a week. As such, you can create and maintain your Web pages on your own computer and upload files to your website at your leisure.

Domain Registration

When you register a domain name with Layer Webhost, you will have full ownership of your domain name. This means that you can move your domain name somewhere else or modify it however you want. You have full control over your domain name.
Once your domain name has been registered (or transferred, if applicable), it usually takes about 12-24 hours to be active. All Internet providers must update their records (DNS tables) to reflect the new site's location.
There is no downtime associated with transferring your domain name registration to Layer Webhost. Once the domain is transferred you may wish to change the DNS on your domain to point to our name servers. If you do change your DNS servers, this can introduce downtime of up to 24-48 hours.
From the time you change the DNS on your domain name to point to our name servers it will take approximately 24-48 hours for the change to propagate throughout the Internet and become active. During this time your website may be down until the change has fully propagated through the Internet.
Yes, you can have additional domain names point to your current account. All of our hosting plans have the ability to support multiple domains except for the Starter plan. You will have the option to point multiple domains at the same directory (e.g. domain.com and domain.net point to the same place), or to separate directories (e.g. domain1.com to /domain1directory/, domain2.com to /domain2directory/).
The Internet Corporation for Assigned Names and Numbers (ICANN) is the non-profit corporation that was formed to assume responsibility for the IP address space allocation, protocol parameter assignment, domain name system management, and root server system management functions previously performed under U.S. Government contract by IANA and other entities.
Yes, you will be able to access the domain address with or without the "www" in front of the domain name. Example: [http://www.your-name.com] or [http://your-name.com] is acceptable, whichever you prefer.
Yes, you can use a 3rd level domain name, such as yourname.layerwebhostsite.com, to use on a new hosting account or with an existing account. The hosting plans are the same as those posted for normal domains; the advantage to these is that no domain registration is needed. This means no domain registration fees!